GDPR Compliance - Satin Frame

Introduction

The General Data Protection Regulation (GDPR) is a European Union regulation on data protection and privacy. Although Satin Frame is an Australian company, we are committed to protecting the privacy of all our website visitors, including those from the European Economic Area (EEA).

This page outlines how we comply with GDPR requirements for EEA residents and the rights you have regarding your personal data.

Data Controller

Satin Frame Pty Ltd is the data controller responsible for your personal data collected through this website. Our contact details are:

Satin Frame Pty Ltd
42 Industrial Drive
Dandenong South VIC 3175
Australia
Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests.

Your Rights Under GDPR

If you are an EEA resident, you have the following rights:

Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request correction of inaccurate personal data or completion of incomplete data.
Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request restriction of processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to request transfer of your personal data to another organisation or directly to you.
Right to Object: You have the right to object to processing of your personal data under certain circumstances.
Rights Related to Automated Decision-Making: You have rights related to automated decision-making and profiling.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. This period may be extended by two further months where necessary, taking into account the complexity and number of requests.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or exercise any of your other rights.

International Data Transfers

As an Australian company, any personal data you provide may be transferred to and processed in Australia. Australia is not subject to an adequacy decision by the European Commission. However, we implement appropriate safeguards to protect your personal data, including standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods depend on the type of data and the purposes for which it is processed. Upon request, we can provide details about retention periods for specific categories of data.

Cookies and Tracking

We use cookies on our website. For EEA visitors, we obtain consent before placing non-essential cookies on your device. You can manage your cookie preferences through our cookie banner or your browser settings. See our Cookies Policy for more information.

Data Security

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

Encryption of personal data where appropriate
Regular assessment and evaluation of security measures
Staff training on data protection
Access controls limiting who can access personal data

Complaints

If you are an EEA resident and believe we have not handled your personal data properly, you have the right to lodge a complaint with your local supervisory authority. However, we would appreciate the opportunity to address your concerns before you approach the supervisory authority, so please contact us first.

Changes to This Notice

We may update this GDPR compliance notice from time to time. We will notify you of any changes by posting the new notice on this page and updating the "last updated" date.

Contact Us

For any questions about this GDPR notice or to exercise your rights, please contact: