Privacy Policy

Introduction

Satin Frame Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website satin-frame.com or engage with our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Information: Name, email address, postal address, and other contact details you provide when requesting quotes, making enquiries, or placing orders.
• Project Information: Details about your window requirements, property specifications, and preferences necessary to provide accurate quotes and services.
• Technical Information: IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyse website usage patterns.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To process and fulfil orders
• To communicate about your project, including scheduling and updates
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To protect our rights and prevent fraud

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With contractors and service providers who assist in our operations, such as installation teams, payment processors, and delivery services.
• Legal Requirements: When required by law or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project records are retained for the duration of applicable warranty periods plus an additional period for potential claims.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Satin Frame Pty Ltd
42 Industrial Drive
Dandenong South VIC 3175
Email: [email protected]